Returns & Refund Policy

At Kainaat Nadeem Collections, we want you to be happy with your purchase. If you are not completely satisfied, you may return your order in accordance with the terms below.

1. Online Orders – Change of Mind

For purchases made online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

Once you notify us that you wish to cancel, you must return the items to us within a further 14 days.

The items should be returned in their original condition, unworn and with all original tags and packaging where applicable.

2. Refunds

Once we receive your returned item, we will inspect it and process your refund.

Refunds will normally be made using the same payment method used for the original purchase.

Where applicable, we will refund the standard delivery charge paid for the original order. We are not required to refund any additional delivery cost where you selected a more expensive delivery option.

We will process the refund within 14 days of receiving the returned goods or receiving reasonable evidence that the goods have been returned.

3. Return Postage

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning an unwanted item.

We recommend using a tracked delivery service and keeping proof of postage until your refund has been completed.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, incorrect or is not as described, please contact us as soon as possible.

Depending on the circumstances and your statutory rights, you may be entitled to a repair, replacement, price reduction or refund.

Please contact us with your order number and, where appropriate, photographs showing the problem so that we can assist you.

5. Clothing Condition

Returned clothing should be in a condition that allows us to inspect and resell the item.

You may handle and try on clothing in the same way you would reasonably do in a shop. However, we may reduce a refund where the item’s value has been reduced because it has been handled beyond what is reasonably necessary to inspect it.

Items that have been worn, washed, altered, damaged, stained or returned with strong odours may not be eligible for a full refund where the condition goes beyond reasonable inspection.

6. Hygiene-Related Items

For hygiene reasons, certain items may be excluded from cancellation where applicable, particularly goods that are sealed for hygiene purposes and have been unsealed after delivery.

Any such exclusions will be clearly stated on the product page or at the time of purchase.

7. Sale Items

Sale and discounted items are covered by the same statutory consumer rights as full-price items.

If a sale item is faulty, not as described or otherwise covered by your statutory rights, you may still be entitled to an appropriate remedy.

8. Exchanges

If you require a different size or colour, please contact us.

Exchanges are subject to availability. Where an exchange is not possible, we may offer a refund in accordance with this policy.

9. How to Request a Return

To request a return, please contact us with:

• Your name
• Order number
• Item(s) you wish to return
• Reason for return, if applicable

Email: kainaatdesignerstudio@gmail.com

Return Address:
Kainaat Nadeem
48 upland Cresent
Leeds
Ls8 2tb

Please do not send returns to an address other than the return address provided by us.

10. Your Statutory Rights

Nothing in this policy affects your legal rights under UK consumer protection law.

In particular, your rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 remain unaffected.

If you have any questions regarding our Returns & Refund Policy, please contact us before returning your item.

Kainaat Nadeem Collections
Leeds, United Kingdom

Last Updated: [Insert Date]

Important: Before publishing, replace the email and return address placeholders. Also, if you tell me your exact return period, return address, email, and whether you want to offer exchanges, I can make this into a final polished policy specifically for your business.